The systems your business runs on.

Every environment we run gets the same baseline, because we are also the security firm: hardened configurations, MFA and least privilege, patching on a defined cycle, monitored logs, tested restores, and documentation an auditor can read. Security is how we build — then the specialist practices go deeper where you need them.

Asset inventory

What exists, where it runs, what depends on it, and who owns it — kept current, not written once.

Documented baseline

The configuration standard each system is built to, so a rebuild is repeatable rather than archaeological.

Patch & change log

What was updated, when, and why — with maintenance windows agreed in advance.

Backup policy & restore records

What is backed up, how often, where it lives, and dated proof that restores were tested.

Access register

Who holds administrative access to what — reviewed on a schedule, pruned on departure.

Operating runbooks

The procedures a competent engineer needs to operate your environment without us.

Monthly service report

Work done, incidents, response times, risks and recommendations — short enough to actually read.

CRITICAL

Company-wide outage or an active security incident — immediate escalation to an engineer, work continues until service is restored.

HIGH

A critical function is degraded or a single team is blocked — priority engineering response within the agreed window.

NORMAL

Standard requests and changes — scheduled and confirmed, so you always know when it will happen.

PLANNED

Project and maintenance work — delivered in agreed windows with rollback plans.

One distinction we keep honest: “we reply within one business day” on the contact page is for new inquiries. Support response times for managed clients are separate, faster, and written into the agreement — acknowledgment, response and mitigation are three different clocks.