Home / IT Services / IT Administration
The daily work that decides whether a company runs.
Helpdesk, endpoints, accounts, networks. Unglamorous, constant, and the first thing people notice when it stops.
Administration is judged on one axis: how long a person is blocked.
Everything else — tooling, dashboards, ticket taxonomies — is means, not end. We measure ourselves on whether your staff can do their work, and we tell you the number honestly.
The second axis is silence. A well-administered environment generates fewer tickets over time, because the recurring causes get fixed rather than reset. If your ticket volume is flat after a year, someone is resetting passwords instead of fixing the password system.
What we take off your desk.
- Helpdesk
- End-user support with agreed response times. A human who knows your environment, not a queue.
- Endpoint management
- RMM/MDM across Windows, macOS and mobile: enrolment, policy, encryption, remote wipe.
- Onboarding & offboarding
- Accounts, devices and access provisioned on day one and — critically — removed on the last day.
- Microsoft 365 / Google Workspace
- Tenant administration, licensing, mail flow, sharing policy, security baselines.
- Network administration
- Firewalls, VPN, VLAN segmentation, Wi-Fi. Documented topology, not tribal knowledge.
- Patch & update management
- Operating systems, browsers, and third-party software on a defined cycle.
- Asset & license management
- What you own, where it is, what it costs, and when it expires.
- Documentation
- A written record of your environment that survives staff turnover — including ours.
Baselines we administer to.
How long does a new hire wait for a laptop?
That answer usually tells us more about an IT environment than an audit does. Tell us yours.
Contact us- info@bstedge.com
- Response
- Within one business day
- Engagement
- Project, managed retainer, or advisory